• Chateau Laurier at sunset
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Frequently Asked Questions

Yes, service dogs are always welcome and exempt of restrictions.

Yes. Fairmont Château Laurier has 13 rooms that are specially designed for accessibility. They feature wider entrance doors, lower light switches, and grab bars in the bathroom. Wheelchairs are also available through the Concierge Desk on a first come, first served basis. Please contact us if you have any special requests related to accessibility, or if you need more information about our facilities and services.

We strive to create a culture of inclusion. As such, we are committed to providing a barrier-free environment for all guests and visitors. The following areas of the hotel are accessible:

  • Public entrance
  • Route from accessible public entrance to registration area, accessible guest rooms, restaurants, meeting room/ballroom area, fitness centre, and business centre.
  • Public restrooms
  • Restaurant
  • Fitness Centre

Visit our Accessibility page for more details.

Yes. Fairmont Château Laurier offers guests complimentary use of the Health Club and Pool during their stay.

No. However, guests of Fairmont Château Laurier can book massage therapy treatments through the Health Club, which is located within the hotel. Visit our Wellness page for details.

No. However, taxi and limousine services can be arranged through our Concierge. Limousine rates start at approximately $95 CAD per hour.

Taxis are available at the entrance of the hotel.

  • Taxi rate to airport: approximately $38 CAD one way.
  • Taxi rate to train station: approximately $20 CAD one way.

Please keep in mind rates may vary based on traffic.

Yes. Valet parking is available for overnight guests. Self-parking for restaurant and day guests is available within a short distance from the hotel.

Valet Parking Rate: $60 CAD/day, including tax, with in/out privileges.

Note: rates are subject to change without notice.

Ottawa MacDonald-Cartier Airport (YOW) 15 kilometres (9 miles) from Fairmont Château Laurier.

Travel time by car is approximately 20 minutes.

Fairmont Château Laurier is located at 1 Rideau Street in the heart of downtown Ottawa, Ontario.

Visit our Contact Us page for detailed directions.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

  • Private reception desk on the fourth floor
  • Private lounge exclusively for Fairmont Gold guests
  • Complimentary continental breakfast, evening canapes, and dessert
  • Complimentary WiFi
  • Personalized Concierge Service

Fairmont Château Laurier accepts cats and dogs for an additional fee of $50 CAD per room, per stay, plus applicable taxes. $5 CAD of each fee will be donated to a local animal charity.

Pets may not be left alone in guest rooms. Pets must be leashed at all times and are not allowed in the hotel restaurants or lounge.

For the convenience of our guests who are traveling with a larger pet, the hotel recommends the following Ottawa-area boarding alternatives. It is recommended to bring the pet’s immunization certification.

Note: Service dogs and exempt from pet policy.

: Service dogs and exempt from pet policy.

Yes. Dry cleaning and laundry services are available by contacting the Concierge Desk. Same-day and/or overnight services are available.

Yes. The Bell Desk is located at the main entrance of the hotel. Bell staff handle luggage storage and porterage.

Yes. The Concierge is located in the Lobby, beside the Registration Desk. The Concierge will be able to give you further city and restaurant information and help you with anything you require during your stay.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

  • Check-in time is 4:00 p.m.
  • Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.

Yes, service dogs are always welcome and exempt of restrictions.

Yes. Fairmont Château Laurier has 13 rooms that are specially designed for accessibility. They feature wider entrance doors, lower light switches, and grab bars in the bathroom. Wheelchairs are also available through the Concierge Desk on a first come, first served basis. Please contact us if you have any special requests related to accessibility, or if you need more information about our facilities and services.

We strive to create a culture of inclusion. As such, we are committed to providing a barrier-free environment for all guests and visitors. The following areas of the hotel are accessible:

  • Public entrance
  • Route from accessible public entrance to registration area, accessible guest rooms, restaurants, meeting room/ballroom area, fitness centre, and business centre.
  • Public restrooms
  • Restaurant
  • Fitness Centre

Visit our Accessibility page for more details.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

  • Private reception desk on the fourth floor
  • Private lounge exclusively for Fairmont Gold guests
  • Complimentary continental breakfast, evening canapes, and dessert
  • Complimentary WiFi
  • Personalized Concierge Service

Fairmont Château Laurier accepts cats and dogs for an additional fee of $50 CAD per room, per stay, plus applicable taxes. $5 CAD of each fee will be donated to a local animal charity.

Pets may not be left alone in guest rooms. Pets must be leashed at all times and are not allowed in the hotel restaurants or lounge.

For the convenience of our guests who are traveling with a larger pet, the hotel recommends the following Ottawa-area boarding alternatives. It is recommended to bring the pet’s immunization certification.

Note: Service dogs and exempt from pet policy.

: Service dogs and exempt from pet policy.

Yes. Dry cleaning and laundry services are available by contacting the Concierge Desk. Same-day and/or overnight services are available.

Yes. The Bell Desk is located at the main entrance of the hotel. Bell staff handle luggage storage and porterage.

Yes. The Concierge is located in the Lobby, beside the Registration Desk. The Concierge will be able to give you further city and restaurant information and help you with anything you require during your stay.

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

  • Check-in time is 4:00 p.m.
  • Check-out time is 12:00 p.m.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.

No. However, taxi and limousine services can be arranged through our Concierge. Limousine rates start at approximately $95 CAD per hour.

Taxis are available at the entrance of the hotel.

  • Taxi rate to airport: approximately $38 CAD one way.
  • Taxi rate to train station: approximately $20 CAD one way.

Please keep in mind rates may vary based on traffic.

Yes. Valet parking is available for overnight guests. Self-parking for restaurant and day guests is available within a short distance from the hotel.

Valet Parking Rate: $60 CAD/day, including tax, with in/out privileges.

Note: rates are subject to change without notice.

Ottawa MacDonald-Cartier Airport (YOW) 15 kilometres (9 miles) from Fairmont Château Laurier.

Travel time by car is approximately 20 minutes.

Fairmont Château Laurier is located at 1 Rideau Street in the heart of downtown Ottawa, Ontario.

Visit our Contact Us page for detailed directions.

Yes. Fairmont Château Laurier offers guests complimentary use of the Health Club and Pool during their stay.

No. However, guests of Fairmont Château Laurier can book massage therapy treatments through the Health Club, which is located within the hotel. Visit our Wellness page for details.

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